Why EMSI Health
Wellness and disease management programs are valuable to the extent they can identify and retain candidates with serious health issues such as diabetes or hypertension. We can help you reach these candidates and make their participation experience easy, convenient and positive.
Your independent, private-label partner
We’ll design a program under your brand, using any lab you choose. Employers and employees are your customers, not ours, and we can ensure your name is the one they see.
A full suite of services
Our national network of mobile health specialists goes wherever needed to provide biological specimen and biometric measurement collection, onsite finger stick testing, coaching and lifestyle education, remote medical and telemetry equipment set-ups, onsite health interviews and questionnaires and more.
Our mobile health specialists undergo rigorous quality assurance processes including extensive training and re-certification programs, ongoing proficiency programs and an internal auditing system. Our training also includes adherence to HIPAA standards.
Centralized control, national access
All your national health improvement needs are managed by one contact at our headquarters in Irving, Texas.
Health Improvement Support Services
Personal interaction with participants in health improvement programs is essential to successful improvement of medical outcomes. EMSI Health specializes in private-label support services for health improvement programs, including:
- In-home or onsite visits
- Call center services
- Medical record retrieval
In-Person Visits and Event Staffing
Whether you need to reach participants in their homes, workplaces, or other locations, our extensive network of health specialists service more than 15,000 cities across the U.S. for comprehensive coverage and convenient participation. Our in-person visits can include medical evaluations, biological specimen and data collection and medical monitoring equipment set-ups. EMSI Health has the experience and skill to provide convenient, in-person health improvement support services that can promote better patient medical outcomes.
We offer the following services at the lab of your choice or a location we refer for specimen processing:
- Blood collection and sample preparation including centrifugation
- Urine collection
- Saliva collection for cotinine and other parameters
- Onsite finger stick testing
- Onsite coaching and lifestyle education
- Blood pressure and pulse
- Other physical measurements
- Health history
- Other vital signs
- Spirometry tests
- Medical equipment set-ups and patient training (e.g., telemedicine monitoring equipment)
Call Center Services
Our call centers provide a crucial link between wellness participants or care management patients and the health improvement program to ensure home visits are scheduled quickly and conveniently. In addition, a number of telephonic interview activities can be tailored to the program’s needs.
Aside from outbound calling, all incoming calls are answered immediately and handled consistently by our carefully trained, dedicated staff. Our real-time, web-enabled reporting capability allows quick access to statistics on scheduled visits. Our proprietary software makes it possible to customize call scripts to meet unique protocols. We also offer complete tracking, data capture, report generation and status reporting capabilities.
Medical Record Retrieval and Review for Health Improvement Support
EMSI Health collects over 8,000 medical records every day and offers fast, efficient retrieval and review of participant medical records, customized to fit any data collection needs in a HIPAA compliant manner. Outsourcing the task of collecting and reviewing participant charts can save clients significant amounts of time and money. Our experience, size and expertise have allowed us to design processes that improve our response time including:
- A repository of medical facilities containing the addresses and phone numbers of more than 800,000 record holders and their unique processing procedures
- Pre-set arrangements with, and electronic connections to, large hospitals and clinics
- Agreements with more than 40 copy service companies nationwide
With our comprehensive suite of services, you benefit from superior support services that help reach and retain participants involved in health improvement programs while producing quality, credible data results.
EMSI Health tailors its services to meet your needs. Contact us today to learn more.