Five Star Quality Rating Services

Improve members’ health and boost your plan’s Five Star Quality Rating with Healthy House Calls, member outreach and health staffing services. With our unique approach, you can boost measurement results used to determine Five Star ratings, including HEDIS scores and CAHPS and HOS results.

Our full medical evaluations identify all current health conditions and also include a medications audit and vitals check.  Additionally, plans can include any of the following preventive screenings targeting specific measures used in HEDIS audits:

  • Spirometry
  • Bone density
  • HbA1c
  • Cholesterol
  • Glaucoma
  • Hearing
  • Onsite coaching and lifestyle education
  • Other physical measurements
  • Stool Guaiac
  • Monofilament

Member Outreach Services
We also offer call-center-based member outreach services to improve customer satisfaction and health status by coordinating care between members and their primary care physicians.  We can schedule appointments and send providers an evaluation form you customize, scan completed forms to view online or send to your desktop and allow you to view updated statistics on scheduled visits.  Our proprietary software allows us to customize call scripts, capture relevant data and provide valuable reports for successful member outreach initiatives.

Health Fairs and Wellness Event Services
Planning a health fair or other health event and need qualified medical personnel to staff it?  EMSI provides an extensive network of health specialists that services more than 15,000 cities across the U.S. for any event you require.  Our onsite medical evaluation, biological specimen and data collection services will promote better member health and help you identify disease management program candidates, making your health event a resounding success.

With over 35 years of experience providing in-person medical visits, biological specimen collections, data collection and call center services, we’re the market leader in support services to help you improve members’ health and raise your Five Star Quality ratings.