Powerful Information. Improved Outcomes.

Investigative services designed to provide the information needed to improve your business outcomes.

More than 52 major insurance companies, as well as Third Party Claims Administrators and Managing General Agencies trust ICS Merrill to handle all of their Special Investigations Unit services. With SmartPartnerTM, our online case-management system, you have real-time access to the status of any investigation, anytime.

Life and Health

Life and health carriers face complex, sensitive claims decisions. ICS Merrill, the investigative services division of EMSI, provides fact-based information so that you can make the most educated payment decisions possible.

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Property and Casualty

ICS Merrill’s Property and Casualty Investigations dig deeper and go further than other investigative firms, providing the results you need to mitigate your claim.

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Corporate Services

From shoplifting to non-compete violations, no matter how someone tries to steal from your company, ICS Merrill offers the corporate services you need to stop and prevent loss.

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Vendor Management

ICS Merrill, the investigative services division of EMSI, provides one convenient place to find all of your investigative resources, including claims investigations, surveillance, SIU services and continuing education programs.

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Services We Provide

Partner with the leader in investigative services

When someone pads a homeowner’s claim, upcodes a patient’s bill, or files a false Workers' Compensation claim, it costs everyone. Insurance fraud ranks second behind tax evasion as the most prevalent white-collar crime in the United States – costing billions in lost revenue and increasing premiums every year.

Comprehensive and Custom
ICS Merrill, the investigative services division of EMSI, provides claims investigation, a fully qualified Special Investigations Unit that can be contracted as an outside SIU and international services for all types of insurance claims. We also offer vendor management and corporate services ranging from fraud-abatement programs to employee screening.

We can tailor and scale all of our services to fit your needs – whether you need support on a special investigation or you want to outsource all of your investigative services.

National and Next Door
We combine our national resources with local expertise. Our team of more than 300 investigators averages 15 years of experience, with backgrounds in criminal justice, law enforcement, insurance and the military. They are experienced, credentialed and professional. And, they use every legal tool available to gather facts and deliver the unbiased, objective truth.

At ICS Merrill, every case is a team effort. Our surveillance and claim investigative experts "hit the street." Our research specialists dig for evidence. Our anti-fraud compliance and SIU program provides contracted clients with a full range of anti-fraud, compliance and SIU services. Anti-fraud Plan filings, annual state reporting, State Fraud Reporting and anti-fraud annual and new hire compliance training are available. This coordinated approach allows us to wrap up your case more quickly and efficiently.

Experienced and Ethical
Our investigators work safely and ethically. We respect the law and fulfill all local licensing and other requirements. We also carry insurance on all of our investigators, so you have no worry of liability. You can be sure that we will represent your company professionally and with integrity.

Powerful Information. Improved Outcomes
Throughout every investigation, transaction and interaction, we remain committed to our mission of providing powerful information that drives improved outcomes for our partners and clients.

Contact the ICS Merrill Team

If you suspect fraud, contact us immediately. We’re ready to launch an investigation right now.