ICS Merrill is the claim investigation division of EMSI and the largest single source provider of claim investigations in the country.

The ICS Merrill staff of more than 500 claims investigators worldwide is made up of the most experienced investigators in the business. Professionals who are dedicated to providing clients with timely and accurate information to help them make the right decisions on claims.

Our investigators are seasoned professionals with an average of 15 years of industry experience. Their backgrounds range from criminal justice and law enforcement to insurance and the military.

Every investigator completes a comprehensive training program and most hold advanced industry designations such as American Life & Health Claims (ALHC), Certified Fraud Examiner (CFE), and Society of Claims Law Associates (SCLA).  In addition, each investigator is well skilled at maintaining strong business relationships with customers based on good communication and the highest level of professionalism. 

Our primary objective is to give clients the information they need to make confident, educated decisions. We achieve this objective by utilizing sound investigative techniques and the most technologically advanced equipment to help uncover the truth.

Every bit as important as obtaining results is protecting your integrity. You can always feel confident that everyone ICS Merrill contacts on your behalf receives professional, courteous treatment.

While we are first and foremost dedicated to our clients and the insured party, ICS Merrill acts as a “disinterested third party” never forming opinions or drawing conclusions.  We view our job to simply gather unbiased factual data in a thorough and efficient manner. We then relay the data to you void of assumption or opinion.

To get integrity-based results, choose ICS Merrill for professional, licensed and insured investigations.