Call Center Support

Organizations that run drug trials or epidemiology studies are faced with the challenge of finding experienced, reliable call centers to support all the phases of the project. A leader in the industry for more than four decades, EMSI Health combines the latest technology with an experienced, medically trained support staff to provide the highest quality, comprehensive participant recruitment, retention, compliance and post marketing follow-up services in the industry.

Clinical Trial and Research Support

Recruit subjects quickly
If you’re starting a research study or clinical trial, it is important to have a process that identifies the ideal candidates quickly and efficiently. With a 14,000+ call capacity, our centralized call center can handle any size recruitment assignment efficiently and professionally. Fast access to medical records and sophisticated calling software help us recruit the best, most diverse pool of study participants.

Our expertly trained staff uses reflexive or “smart” questioning software that prompts a series of rapid drilldown questions based on your specific protocol. Our callers can swiftly identify the most qualified participants while simultaneously providing you with complete tracking, data capture, report generation and status reporting capabilities.

Subjects who meet study criteria are assigned to an investigator for prompt follow up. Qualified participants are then randomized into the study.

Keep subjects compliant
Running a successful trial entails retaining compliant subjects. Because we know protocols can be demanding, complicated and time-consuming, we provide support services that make participation easy and pleasant for your subjects. Our call center offers centralized scheduling, appointment reminders and rescheduling services to help ensure participants arrive on time for required appointments.

Upon request, we provide diary completion services and medication reminders to keep participants engaged, as well as administration of participant surveys throughout the study to gather feedback.
In addition, we offer the convenience of mobile specimen collections and data collection services, which means we can conduct tests and collect specimens from participants in their homes or workplaces.

Stay in the loop
Throughout the entire process, you can get real-time status reports through EMSIOnline, our secure website. Constant, continuous feedback allows you to adjust media placement or modify the search for subjects as appropriate.

Once a trial is complete, we provide ongoing support through retrospective study services to determine the response to your marketing efforts as well as the overall success of your trial or study. We can also survey participants or physicians for any size study.

Contact us today to learn more about how we support studies and trials from start to finish.